Effective Date: April 7, 2025
Here are some frequently asked questions to help you with your order and experience at Clay62.
- What products do you sell?
- We offer a variety of handmade ceramics, pottery, and other clay-based products. Please browse our website clay62.com for the full catalog.
- How do I place an order?
- Simply browse our products, select the items you wish to purchase, and follow the checkout process. You can pay via major credit cards and PayPal.
- Do you offer international shipping?
- Currently, we only ship within the United States. We are working on offering international shipping in the near future.
- Can I change or cancel my order?
- Once your order is placed, it is processed quickly. If you need to make changes or cancel your order, please contact us at [email protected] within 24 hours.
- How do I contact customer service?
- You can reach us via email at [email protected]. We will respond to all inquiries as soon as possible.
- How do I track my order?
- Once your order is shipped, you will receive a tracking number via email to monitor your package.
- Do you accept returns or exchanges?
- Yes, please refer to our Refund Policy for details on how to return or exchange an item.
- Where are you located?
- We are based in Joshua Tree, California. Our mailing address is listed on our website for returns and inquiries.
If you have any other questions, feel free to contact us at [email protected].