Effective Date: April 7, 2025
At Clay62, we strive to provide the best products and customer service. If for any reason you are not satisfied with your purchase, we are happy to assist with returns and exchanges under the following conditions:
- Eligibility for Return/Refund
- Returns are accepted within 30 days from the date of purchase.
- Items must be in their original, unused condition with all tags and packaging intact.
- How to Initiate a Return
- Contact us at [email protected] to initiate a return. Please provide your order number and a brief description of the issue.
- Refund Process
- Refunds will be processed to the original method of payment. Please allow 7-10 business days for the refund to appear on your statement.
- Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item is defective.
- Exclusions
- Certain items such as personalized products or clearance items may not be eligible for a refund or return. Please check the product page for specific details.
For any further assistance, please contact us at [email protected].